Refund Policy:

  1. Refund of purchased and unused hours will be issued if the client asks for refund.
  2. There will be no refund for the hours which is purchased using promotional coupons.
  3. All the hours that has been used for working on the assigned hours are non refundable.

Terms Of Service:

  1. We reserve the right to reject any service request by the client that we think we wont be able to do.
  2. All our activities on a project will be guided by the client.
  3. We will not share any confidential information, shared with us by the client, outside our company.
  4. All the purchased hours must be utilized during the validity period of those hours, after validity period of hours no refund will be issued for expired hours.
  5. Hours used while communicating with the client will be charged as per the agreed on hourly rate.
  6. We will try to provide you with the screenshot taken every few minutes while working on your task however it is not possible to do it 100% of the time and therefore you may find some added hours in your bill without supporting screenshots.
  7. If you want us to stop working on a task then you’ll have to inform us at least 4 hours in advance.
  8. We reserve the right to stop working on a task if the payment is not made on time.

Date Updated: 12 Oct 2016